Sankra Casino – online casino and sportsbook

Platform overview

The top menu is made up of Casino, Live Casino, Sportsbook, Live Betting, Promotions and VIP. The cashier, the document upload and the My Bonus section have been placed under the profile icon, away from the games. The same e-mail and password are accepted in a desktop browser and on a phone. A spin in the casino and a football bet are drawn from one balance, which is held in the currency you chose at sign-up.

Bonuses and promotional structure

No bonus at Sankra Casino is switched on by itself. The welcome offer is picked on the registration form, and every later promotion is activated by hand in My Bonus after the deposit and before the first bet. A modest minimum deposit is required for all of them. The multiplier, the deadline, the maximum bet and the cash-out cap are printed on each bonus card before it is accepted by you.

In practice the wagering on the Welcome Pack is completed on slots, because the live tables are counted at a tenth and the card games are not counted at all. A withdrawal requested in the middle of the wagering is treated as a cancellation of the bonus, and the cash-out from each step is capped at three times the bonus. The free spins of each step are released in daily batches, so they are best collected while the step is being wagered. The sportsbook alternative is wagered seven times on odds above 1.90 within thirty days.

Payment handling and transaction flow

Deposits are accepted by card, bank transfer, e-wallet, voucher and six cryptocurrencies. Payouts are returned to the deposit method wherever that method supports withdrawals, while Skrill, Neteller, Revolut, Rapid Transfer and Paysafecard are kept as deposit-only routes. Requests are approved by the financial department within three business days during weekday working hours. Only a small number of your withdrawals may be left pending at the same time.

A deposit that has not been wagered once is charged a commission when it is withdrawn, with a higher rate applied to card and bank deposits. An account that is left without a login for half a year is charged a small monthly fee until the balance is spent or the account is closed. Both rules are stated in the terms. Both are avoided if each deposit is wagered once by you and the account is visited now and then during a long break.

Responsible gambling framework

A temporary time-out and a self-exclusion are provided by Sankra Casino, and both are arranged through support@sankra.com. An account is closed within a day of a self-exclusion request being received. Bonus functions remain subject to these settings and are not allowed to override them, and external help lines are listed on the responsible gaming page.

Game catalogue and organisation

The catalogue is divided into Casino, Live Casino, Sports, Mini Games, Bonus Buy, Megaways and Jackpots, and a filter by studio is laid across more than fifty providers. Rise of Olympus, The Dog House, Temple Tumble Megaways and Piggy Riches Megaways are placed at the front of the lobby. Live tables are counted at a tenth towards casino wagering and live card games at nothing, so bonus funds are in practice cleared in the slot section. The sportsbook is run under its own bonus terms, with minimum odds set for qualifying bets.

Mobile access and application use

Sankra Casino is run in the mobile browser on iOS and Android without a native app. A Create Shortcut option at the bottom of the home page is used to place an icon on your home screen, and the same login and balance are applied on every device. The full catalogue, the cashier and the bonus section are available on a phone. A game that is started on a laptop can be continued by you on the handset with no change to the account.

Registration and account access

Registration is completed in two pages, with the e-mail address, password and acceptance of the terms asked for first. The name, date of birth, gender, country, currency, telephone number and address are asked for second, and the preferred welcome bonus is selected on that page before the green Create Account button is pressed. Verification is requested at the first withdrawal, after a large transaction or before a bonus payout. Documents that have been asked for must be supplied by you within the stated period, or the account is closed.

Customer support

The live chat is kept open around the clock for cashier, bonus and account questions. Documents, complaints, time-outs and self-exclusion are handled through support@sankra.com, and no telephone line is published. A help centre is divided into payments, bonuses, sports rules, casino rules, verification and responsible gambling. Where translations differ, the English version of the terms is treated as binding.