Sankra Casino support
How to reach Sankra Casino support: live chat around the clock, e-mail support@sankra.com for documents and disputes, and what to prepare for a fast answer.
Help at Sankra Casino comes through two channels: a live chat that is staffed around the clock and the address support@sankra.com for anything that needs a written record, from documents to self-exclusion.
How to get a fast answer
- The transaction reference from the cashier is quoted for any payment question.
- The account e-mail address and the date of the event are given in the first message.
- A screenshot of the error or the bonus screen is attached.
- One question is asked per message, so the answer is complete.
- A promise made in chat is confirmed by e-mail before it is relied upon.
Channels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24 hours a day | cashier, bonus activation, account questions |
| E-mail support@sankra.com | any time, answered in order | documents, complaints, time-out, self-exclusion |
| Help centre | always available | payments, bonuses, sports rules, casino rules, verification, responsible gambling |
Scroll horizontally to see the full table
Help centre
The help centre covers deposits and withdrawals, bonuses and promotions, sports rules and cash-out, casino rules and RNG, verification and responsible gambling, and the terms are binding in English. If an agent contradicts the written rules, the point is confirmed by e-mail.
When e-mail is the right channel
Disputes, document uploads and closure requests are sent by e-mail, because the written trace is what settles a later disagreement. Self-exclusion requested at support@sankra.com is actioned within 24 hours.
A useful message states the account e-mail, the date, the amount and the transaction reference, and asks one clear question.
Frequently asked questions
The live chat is staffed 24 hours a day, seven days a week, for cashier, bonus and account questions.
Verification documents, complaints and closure requests are sent to support@sankra.com, which keeps a written record.
A request to support@sankra.com is actioned within 24 hours, and a temporary time-out is arranged the same way.
No telephone number is published; the live chat and the e-mail address are the two channels.